Jar Loft setup and support

Jar Loft is coming to the App Store. There is no download link yet.

Jar Loft supports iPhone and iPad with iOS or iPadOS 26.5 or later, for families with a child aged 6 to 12. Subjects depend on age and progress; chance and risk is for ages 10 to 12. There is one child profile per device.

Jar Loft manages the device it is installed on. Remote control from a parent's phone is not available.

On your child’s own device, use their child Apple Account in Family Sharing. On a shared family iPad, set a Screen Time passcode that only the grown-up knows. Jar Loft needs iOS or iPadOS 26.5 or later. It manages the device it is installed on; remote control from a parent’s phone is not available.

1. Open Jar Loft so it can recheck Screen Time authorisation.
2. Enter the parent area and check lock health. Restore permission if it was removed.
3. Check your selected apps and family rules. Look for an active spend window, parent Pause or an app you allowed for school.
4. On a shared iPad, check that the Screen Time passcode is set and kept private. Run the in-app lock test again.

If the check still fails, contact us with the lock-health message and your iOS or iPadOS version. Please leave out personal details.

Picture in Picture, videos in Messages and already-open browser tabs may continue after the lock returns. Close the video or browser tab if it keeps playing. Someone who knows the Screen Time passcode, resets the device or uses another device may get around the lock, so keep the passcode private.

After restarting or updating the device, open Jar Loft and check Lock health in the parent area. If an app stays open when it should be resting, check Screen Time permission and run the lock test again.

Pause temporarily lifts the selected app locks for the time you choose, up to 24 hours. The web filter and device restrictions stay in place. Pause can extend past bedtime; earned spend windows still stop at bedtime.

In the parent area, open Help and go to Report a problem. Say what went wrong in a sentence or two. You can also email us directly. Review the message before sending and leave out your child’s name, answers and other personal information.

Use your saved recovery code at the grown-up gate to set a new PIN. We do not have your PIN or recovery code and cannot retrieve them. Do not send either one by email.

In the parent area, open Settings and choose “Delete all data”. Read the confirmation before continuing: the local profile, learning progress and minutes will be removed. Cancel any subscription separately in Apple’s Settings.

Choose Restore on Jar Loft’s subscription screen using the Apple Account that made the purchase. To cancel, open Settings, tap your name, then Subscriptions, and choose Jar Loft. For a free trial, cancel at least 24 hours before it ends. See our subscription terms.

Ask to Buy may need approval from the family organiser. Wait for Apple’s approval before trying again. An eligible trial starts after approval. The free plan remains available while you wait.